Complaints Policy

Complaints Policy

At FansText, we take complaints regarding content seriously and are committed to addressing them promptly and effectively. This Complaints Policy outlines the process for reporting and resolving complaints related to content that may be illegal or violates our Standards.

Reporting Content:

  • Users are encouraged to report any content they believe may be illegal or violates our Standards.
  • Reports can be submitted through the user's profile or post, click on the three dots icon, and select report.

Review and Resolution:

  • All reported complaints will be acknowledged and reviewed within seven business days of receipt.
  • Our team will thoroughly review the reported content to determine its compliance with our Standards and applicable laws.

Appeals Process:

  • If a decision is made regarding the reported content, users have the right to appeal the decision.
  • The appeals process allows users to request a review of the decision by a neutral body, ensuring fairness and transparency.

Process for Review:

  • Upon receipt of a complaint, our team will review the reported content and assess its compliance with our Standards and applicable laws.
  • We may request additional information or evidence from the reporter or other relevant parties to assist in the review process.

Potential Outcomes:

  • Following the review, several outcomes are possible:
    1. Content is found to comply with our Standards and applicable laws, and no further action is taken.
    2. Content is found to violate our Standards or applicable laws, and appropriate action is taken, which may include removal of the content.
    3. Content is found to be potentially illegal, and we may escalate the matter to law enforcement authorities.

Confidentiality and Transparency:

  • We treat all complaints with the utmost confidentiality and respect for privacy.
  • Our complaint process is transparent, and we will provide updates on the status of complaints as they progress through the review and resolution process.

Appeal Procedure

At FansText, we are committed to upholding the rights and dignity of all individuals depicted in the content we host. If you believe that your consent was not given or is void under applicable law for any content featuring you, you have the right to appeal for its removal.

1. Submitting an Appeal:

  • To initiate the appeal process, please contact us at support@fanstext.com.
  • Provide detailed information about the content in question, including URLs, descriptions, and any relevant context.
  • Clearly state the grounds for your appeal, specifying why you believe consent was not given or is void under applicable law.

2. Investigation Process:

  • Upon receiving your appeal, our team will conduct a thorough investigation into the matter.
  • We will review all provided information, including any documentation or evidence supporting your claim.
  • The investigation will be carried out promptly and with utmost confidentiality.

3. Outcome and Decision:

  • Following the investigation, we will notify you of the outcome and our decision regarding the content in question.
  • If the investigation determines that consent was not given or is void under applicable law, we will proceed with the removal of the content.

4. Disagreement Resolution:

  • In the event of a disagreement regarding the outcome of the appeal, you have the right to request further review.
  • Disagreements will be resolved through a neutral body, ensuring fairness and impartiality in the decision-making process.
  • Details regarding the neutral body and the resolution process will be provided upon request.

5. Communication and Updates:

  • Throughout the appeal process, we will maintain open communication with you, providing updates on the status of your appeal.
  • Any queries or concerns you may have will be addressed promptly and professionally.

6. Compliance and Transparency:

  • We are committed to complying with all applicable laws and regulations governing content removal and individual rights.
  • Our appeal procedure is transparent and accessible to all individuals depicted in the content we host.